Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Mexborough Health Centre
2016-01-20
Person
4
5
0
20th January 2016
New to surgery, but on boarding process and service already has been excellent.
8th February 2016
Response from Mexborough Health Centre
Thank you for your comments. We hope that the service the practice provides continues to meet your needs. If any problems do arise in the future please advise the receptionist in order that we can endeavour to resolve them quickly.
Mexborough Health Centre
2016-01-20
Person
4
5
0
20th January 2016
Listened to and given time.
8th February 2016
Response from Mexborough Health Centre
Thank you for your response
Mexborough Health Centre
2016-01-20
Person
3
5
0
20th January 2016
Appointments are never on time and checking in screen never works so people think they have registered but haven't which causes a longer wait.
Always at least 30 minutes behind.
8th February 2016
Response from Mexborough Health Centre
If the check in screen appears to be not working correctly please ask the receptionist to advise the management so that we may find out why and resolve the problem. We apologise if your waiting time is unduly long, but this is often caused by the fact that although appointments are booked at ten minute intervals, extra time is given to any patients who require longer . Unfortunately if we were to allot more time to each appointment this would then reduce the number of appointments available in each session.
Mexborough Health Centre
2015-11-10
Person
2
5
0
Written by a patient
Written by a patient 10th November 2015
I had an appointment with senior nurse practitioner this morning. Had to leave work at attend. I've never seen her before so when nurses were calling people I waited my turn. After 20 mins I asked reception how late nurses were running, she said she didn't know because they aren't on her system. After 35 mins I asked what was happening. Receptionist said I could knock on door but they won't answer if someone in. I waited until next patient came out then knocked on door. Nurse said I wasn't on her system. I explained it was senior nurse practitioner and nurse said she's different to them and she didn't think she was in today. The first helpful person of the day - she went to check. Sure enough she wasn't in. I went back to reception and this time she actually checked the system. She said I'd had a call on my mobile at 7.20 to cancel. At that time my phone was beside my bed. I had no call, I have no missed calls and no messages. There were no apologies just a ring tomorrow to re-arrange. I missed an hour of work and will have to work extra some time to pay that back and all for nothing. Not impressed.
7th December 2015
Response from Mexborough Health Centre
I have just read your comments when checking the feedback for November. Please accept our apologies for your bad experience on that occasion. I think that the problem has arisen because of the fact that the Health Centre is a multi purpose building and in addition to our clinic, staffed by the Practice Nursing Team, there are other Nurse led clinics which are run by other services, using different appointment systems. In hindsight it would have been a better service if the receptionist had asked you in the first instance which of the nursing teams you were booked with, thereby preventing your long wait. Unfortunately on occasions our clinic sessions do have to be cancelled at short notice due to illness, and our admin staff will start attempting to contact the affected patients as soon as they themselves arrive at work. We would like to investigate your issues further to establish if there is a need for refresher training with our reception staff. Would you please be so kind as to contact the Practice (please speak to Denise or Linda) in order that we may obtain the necesary information to investigate this problem. Management Team Mexborough Health Centre
Mexborough Health Centre
2015-11-09
Person
1
5
0
Written by a patient
Written by a patient 9th November 2015
The receptionist ( I do not know her name, but she was working on 09.11.2015) is very unpleasant person, especially toward foreigners. My friends told me many times that she is rude, not helpful and pretends that she does not understand even if the person speaks good english. She did not put my name into computer registration several times, so I was not able to register my arrival for the appointment using the computer touchscreen. By not enabling computer arrival she is able to manipulate patients order, so I am waiting always at least 15 min longer than I should even if the surgery is empty. The people who came after me are served before me. I am not sure if she is doing that because of personal antipathy to the foreigners or her poor level of services is common for evryone, but my feedback to this surgery is definately affected by her behaviour.
Resources
Short link to review Mexborough Health Centre: http://iwgc.net/eccqf